Client information
Booking & Cancellation Policy
Appointments must be booked at least 24 hours in advance. Please cancel or request to reschedule at least 24 hours before the scheduled appointment. Service pricing, payment requirements, and any applicable booking terms are displayed during the Square booking process. Large events, weddings, commercial productions, and custom projects may require separate terms before the shoot is confirmed.
Booking
Appointments must be booked at least 24 hours in advance. A booking is confirmed only after you receive confirmation through the booking system or directly from Flash Caption LA.
Payment
Any payment requirements, deposits, and accepted methods are shown during booking or confirmed for custom projects. Remaining balances, when applicable, are due according to the agreed project terms.
Rescheduling and cancellation
Please request cancellations or rescheduling at least 24 hours before the scheduled start time. Late changes may require a new booking or deposit.
Late arrival
A late arrival may shorten the available session time so later appointments are not affected. Additional time is not guaranteed.
Delivery
Turnaround and delivery details vary by service and are confirmed before or during booking. Custom projects may have their own written timeline.
Location and access
Clients are responsible for permissions, access fees, parking, and location restrictions unless another arrangement is confirmed in writing.
Last updated September 18, 2026.